How do I change my email address?
How do I change my password?
How do I update my phone number?
How do I change my name in my account?
How do I change my email address?
You can change your email address on your Profile page. Navigate to the Profile page and tap the current email address click ‘Change’ to edit. You will need to have your password (and 2FA if applicable) ready in order to edit your email address.
The new address will receive an email to finalize the changes made. If you are experiencing difficulty locating this email, please contact Support. Once completed, you should only use the new email address to sign in to your account.
Please note that any changes made to your email address will result in a temporary 72-hour wait period on withdrawals. This is an automated security measure. You can contact our Support Team to shorten this wait period if you wish to have it removed before it is set to expire.
How do I change my password?
You can change your password from the Sign-in page. Simply click ‘Forgot password?’ and enter your email address. You should receive an email with instructions and a direct link to change your password. If you are experiencing difficulty locating this email, please contact Support.
You can also change your password from within your account by navigating to the Profile page, then clicking Password. You will need to enter your current password, and then create a new password.
Please note that any changes made to your password will result in a temporary 72-hour wait period on withdrawals. This is an automated security measure. You can contact our Support Team to shorten this wait period if you wish to have it removed before it is set to expire.
How do I update my phone number?
Once you’ve added a phone number to your account, you can see it along with your other details in your Profile. If you’re looking to change the number we have on file, you’ll need the help of our Support Team! You can contact us by starting a chat by tapping the blue message button in the bottom right corner of the screen, or by sending an email to info@finbloom.ca.
How do I change my name in my account?
If you’re looking to change the legal name we have on file, you’ll need the help of our Support Team! You can contact us by starting a chat by tapping the blue message button in the bottom right corner of the screen, or by sending an email to info@finbloom.ca.
In order to change the legal name of the account holder, we will need to see legal documentation of the name change as well as a current piece of ID. For more information on acceptable ID documents, please check out this helpful article!